This is what happens when a bank takes over your local pub

By on Wednesday, April 20, 2016

In an attempt to highlight the importance of good customer service – in a sector renowned for its bad serviceĀ – the bank Tandem has created a prank video showing poor service in a real-life pub setting.

https://youtu.be/_U2MZGNaCkA

Watching the video I’m sure everyone can recognise the obvious signs of bad customer service; being put on hold, transferred from person to person and being overcharged.

The bank cleverly highlights it’s new approach to banking in this funny video reinforcing it’s mantra ‘everyone can have a better, happier life with money’.

The stunt from the bank came from creative communications agency Taylor Herring!

Credit: Sarah Stimson

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