Cluck Cluck! Royal Mail apologises for lost Nando’s voucher with chicken pic

By on Thursday, July 4, 2013

How to turn a customer complaint into an opportunity. When Nando’s received a complaint from Jeremy Cole, they responded in a very standard letter plus gift voucher format. But, uh-oh! Unlucky Jeremy’s voucher didn’t make it through Royal Mail intact – sparking further anguish…

“So @NandosUK sent an apology & voucher for the plastic in my meal. But the bloody @RoyalMail have nicked the voucher”

Savvy Nando’s tweeted this:

Nando's tweet

Royal Mail obliges, and both organisations come across as very human to their social followers and receive national pick up to boot. Kudos for including personality and humour into corporate profiles.

See fabulous chicken drawing:

Nando's.png

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